Detailed Privacy Policy and SMS Terms and Conditions
Introduction
Our clinic is committed to protecting the privacy and confidentiality of our patients’ personal and medical information. This privacy policy outlines how we collect, use, and safeguard your information to ensure high-quality healthcare services while maintaining your privacy rights.
Types of Information Collected
We collect the following types of personal and medical information:
– Personal identification information (name, address, contact details)
– Medical history and health information
– Insurance and billing information
– Communication preferences, including SMS contact information
– Treatment plans and medical records
– Family doctor and/or referring doctor information
Method of Information Collection
We collect information through:
– Direct communication with patients
– Medical examination and consultation records
– Forms completed by patients
– Communication with other healthcare providers
– Electronic health records systems
– SMS messaging system opt-ins
Purpose of Data Collection
Your information is collected and used to:
– Provide appropriate medical treatment and care
– Maintain accurate health records
– Communicate important healthcare information via SMS and other methods
– Coordinate care with your family doctor and/or referring doctor
– Process insurance claims and billing
– Improve our healthcare services
– Send appointment reminders and important notifications
Data Security Measures
We implement comprehensive security measures to protect your information:
– Secure electronic health record systems
– Restricted access to authorized healthcare professionals only
– Regular security audits and updates
– Staff training on privacy and security procedures
– Encryption of electronic communications
– Secure storage of physical records
Data Sharing and Third-Party Disclosure
We maintain strict confidentiality of your information:
– Personal and medical information will only be disclosed to third parties with your explicit permission
– SMS opt-in and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing purposes
– SMS contact information and messages will not be shared with third parties or affiliates for marketing purposes
– Information sharing with your family doctor and/or referring doctor occurs only as necessary for beneficial treatment
– We do not sell or rent patient information to any third parties
User Rights
You have the right to:
– Access your personal and medical information
– Request updates or corrections to your information
– Opt-out of SMS communications
– Request restrictions on information sharing
– Receive a copy of your medical records
– Be informed of any breaches affecting your personal information
– Withdraw consent for information sharing
Contact Information
For any questions, concerns, or requests regarding your privacy:
Phone: 425-300-9056
Email: info@ncom.care
Address: 8105 166th Ave. NE, Ste 103, Redmond, WA 98033
Information Sharing
SMS opt-in and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing purposes.
Updates to Privacy Policy
We reserve the right to update this privacy policy as needed. Patients will be notified of any significant changes that affect their rights or our information handling practices.
Last Updated 12/27/2024
SMS Terms & Conditions:
Effective Date: 12/27/2024
Welcome to OLSON WONG PLLC dba Northwest Center for Oral Medicine. These SMS Terms and Conditions govern your agreement to receive text messages from us.
SMS Consent Communication
By opting in to receive SMS messages from Northwest Center for Oral Medicine, you acknowledge and agree that:
– Your phone number and information obtained during the SMS consent process will not be shared with third parties for marketing purposes
– You have read and agree to these Terms and Conditions and our Privacy Policy
– You are the owner or authorized user of the mobile device you use to receive our SMS messages
– You are authorized to approve any related messaging charges
Types of SMS Communications
You may receive messages related to:
– Appointment reminders
– Follow-up messages
– Billing inquiries
– Treatment information
– Important office updates
Example message: “Hello, this is a friendly reminder of your upcoming appointment with Northwest Center for Oral Medicine at 8105 166th Ave. NE, Ste 103, Redmond, WA 98033 on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”
Message Frequency
– Message frequency varies based on your appointment schedule and account status
– You may receive up to 4 SMS messages per week regarding your appointments or account status
– Frequency may increase temporarily if you have multiple appointments or ongoing treatment
Costs and Carrier Rates
– Standard message and data rates may apply
– Message and carrier rates may vary
– Charges are determined by your wireless carrier and messaging plan
– Additional charges may apply for international messages
Opt-In Methods
You can opt-in to receive SMS messages through:
– Verbal consent during an office visit
– Written consent on our patient forms
– Online consent through our website or patient portal
– Direct consent in response to an authorized message
Opt-Out Instructions
You can stop receiving SMS messages at any time by:
– Replying “STOP” to any message you receive
– Contacting our office directly
– Updating your preferences in our patient portal
Help and Support
– Reply “HELP” to any message for assistance
– Contact our office directly at 425-300-9056
– Visit our website at https://ncom.care
– Email us at info@ncom.care
Standard Message Responses
Opt-in Confirmation Message:
“Thank you for opting into SMS messages from Northwest Center for Oral Medicine to receive SMS about your dental care. To opt out at any time reply STOP. For assistance reply HELP. Message and data rates may apply. Messaging frequency may vary.”
Opt-out Confirmation Message:
“Thank you for opting-out of SMS messages from Northwest Center for Oral Medicine. To opt back in at any time reply START. You will not receive any further SMS communication.”
Help Response Message:
“Thank you for contacting Northwest Center for Oral Medicine. For immediate assistance please contact us at [phone number] or visit [enter the website URL].”
Limitations of Liability
OLSON WONG PLLC and Northwest Center for Oral Medicine shall not be liable for any delays in the receipt of any SMS messages as delivery is subject to effective transmission from your network operator. We are not liable for any errors, losses, or damages arising from the SMS messaging system.
Changes to Terms
We reserve the right to modify these SMS Terms and Conditions at any time. We will notify you of any material changes via SMS or other approved methods. Your continued use of our SMS service following such notifications constitutes your acceptance of the changes.
Contact Information
For questions about these SMS Terms and Conditions, please contact:
OLSON WONG PLLC
Northwest Center for Oral Medicine
Address: 8105 166th Ave. NE, Ste 103, Redmond, WA 98033
Phone: 425-300-9056
Email: info@ncom.care
Governing Law
These Terms shall be governed by and construed in accordance with the laws of Washington State. Any disputes shall be resolved in the courts located in Washington State.